HS
HappySellers

Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for subscriptions to the HappySellers Software as a Service (SaaS) platform and mobile application (the "Service"). By subscribing to the Service, you agree to the terms of this Refund Policy.

HappySellers and its parent company, subsidiaries, and affiliates (collectively, "Company," "we," "us," or "our") reserve the right to modify this policy at any time.

2. Free Trial

We offer a free trial period for new users to evaluate the Service before committing to a paid subscription. We encourage you to fully explore and test the Service during the trial period to ensure it meets your requirements. No charges are incurred during the trial period, and no refund is applicable for the trial.

3. Subscription Payments

All subscription payments are charged in advance for the selected billing cycle (monthly, quarterly, or annual). By subscribing, you authorize the Company to charge the applicable fees to your chosen payment method.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Duplicate Payment: If you were charged more than once for the same subscription period due to a billing error, we will refund the duplicate amount.
  • Incorrect Charge: If you were charged an incorrect amount due to a system or billing error.
  • Service Not Delivered: If you were charged but the Service was not made accessible to you and we were unable to resolve the access issue.

5. Non-Refundable Circumstances

Refunds will generally not be issued in the following cases:

  • Change of mind or decision not to use the Service after purchase;
  • Failure to cancel the subscription before the renewal date;
  • Temporary service outages, technical disruptions, or maintenance periods;
  • Dissatisfaction with features that were clearly described and available during the free trial;
  • Issues arising from third-party marketplace changes, API modifications, or platform outages beyond our control;
  • Violation of our Terms and Conditions resulting in account suspension or termination;
  • Partial use of a subscription period (we do not offer pro-rated refunds for unused time);
  • Business losses or damages claimed to have resulted from the use or inability to use the Service.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your registered email address and account details;
  • Transaction ID or payment receipt;
  • Reason for the refund request;
  • Any supporting documentation or screenshots.

Refund requests must be submitted within 7 days of the transaction date. Requests submitted after this period may not be eligible for consideration.

7. Refund Processing

Approved refunds will be processed within 7-10 business days and credited to the original payment method. Processing times may vary depending on your payment provider or bank. The Company is not responsible for delays caused by third-party payment processors or financial institutions.

8. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your access to the Service will continue until the end of your current billing period;
  • No further charges will be applied after cancellation;
  • No refund will be issued for the remaining unused portion of the current billing period.

9. Limitation of Liability

The Company, its parent company, subsidiaries, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from subscription payments, refund denials, or any aspect of the billing process. Our total liability shall not exceed the amount paid by you for the specific subscription period in question.

10. Modifications to This Policy

The Company reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to the website. Your continued use of the Service after any modifications constitutes acceptance of the revised policy. It is your responsibility to review this policy periodically.

11. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: